Frequently Asked Questions...
....about remanufactured toner cartridges
- Will I see a difference between OEM (Original Equipment Manufacturer) cartridges and remanufactured?
- Why would we switch from OEM to remanufactured cartridges?
- What does "remanufactured" actually mean?
- How do I know I am getting the same amount of toner and therefore page count from a Remanufactured cartridge compared to a new one?
- Does using remanufactured cartridges put your laser printers at risk?
- Will there ever be cartridge failures?
- How does remanufacturing cartridges help the enviroment?
- Will I see a difference between OEM (Original Equipment Manufacturer) cartridges and remanufactured?
- No, cartridges are remanufactured to OEM specifications. this means that quality performance and yield (page count) are equal to or better than OEM. before a cartridge is delivered, it undergoes a series of rigorous tests to ensure quality.
- Why would we switch from OEM to remanufactured cartridges?
- Beside the obvious environmental benefits of recycling, there are tremendous cost savings - up to 60%.
- What does "remanufactured" actually mean?
- The definition of remanufactured can vary from company to company. unless a cartridge's component parts are replaced with new after market components, it's not considered to be remanufactured. A typical process involves inspection and replacement of key components such as the OPC (Organic Photoconductor Drum - more commonly know as the blue or green metallic cylinder in the cartridge). In addition, component such as the corona wire assembly, wiper blade, PCR (Primary Charge Roller), and magnetic roller all require replacement as needed.
One of the most critical parts of a cartridge is the OPC drum. Remanufactures should replace the original OPC drum in all cartridges with a new after market drum. New after market drums are made specifically for remanufactures, to have a harder and more durable surface than the OEM. the advantage is consistent sharp, clearer output.
Due to various printer engines and their relative cartridge types, different drums are used. Remanufactures have conducted extensive testing and research to ensure optimum performance from each type of drum.
- How do I know I am getting the same amount of toner and therefore page count from a Remanufactured cartridge compared to a new one?
- Toner type and quantity (in grams) is dependant upon printer / cartridge model. Remanufactures use precise toner dispensing systems called PerFil to accurately fill each cartridge with the OEM specified amount of toner. Therefore, a remanufactured cartridge will yield the same as an OEM cartridge at industry standard 5% page coverage (standard business letter). peak performance can be achieved by adjusting the density setting and / or resolution of your printer.
- Does using remanufactured cartridges put your laser printers at risk?
- No, a manufacturer can not legally require consumers to purchase supplies exclusively from them. The use of non-OEM cartridges does not affect the laser printer or its standard warranty. Users should expect a warranty that protects the printer, as well as the cartridge - which the ImageJet cartridge has.
Here is what the industry says:
HP's warranty: For HP printer products, the use of a non-HP toner cartridge or a refilled toner cartridge does not affect either the warranty to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of a non-HP or refilled toner cartridge, HP will charge its standard time and materials charges to service the printer for particular failure or damage.
In fact, most calls we receive about "cartridge problems" ultimately turn out to be printer maintenance or repair problems.
- Will there ever be cartridge failures?
- Like with OEM's, there will, from time to time, be the occasional failure. Our current return rate is below 1% which is very impressive compared with OEM industry standards.
- How does remanufacturing cartridges help the enviroment?
- By remanufacturing laser and ink cartridges we reduce the amount of nonbiodegradable plastics that go into landfill sites. Each discarded printer cartridge takes about 1000 years to decompose and adds 3lbs of weight into our landfills,
